Restocking Fees and Return Shipping Fees
Returns are subject to restocking fees of 15% – 25% and return shipping fees. Canadianbestseller.com may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Canadianbestseller.com reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. Canadianbestseller.com does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what was shown on the Canadianbestseller.com website or mobile application (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, Canadianbestseller.com does NOT charge for restocking fees, but customers are responsible for any return shipping costs. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Canadianbestseller.com will instead be deducted from the refund amount along with any necessary restocking fee that may apply.