Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds

Restocking Fees and Return Shipping Fees

Returns are subject to restocking fees of 15% – 25% and return shipping fees. Canadianbestseller.com may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Canadianbestseller.com  reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. Canadianbestseller.com does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what was shown on the Canadianbestseller.com website or mobile application (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, Canadianbestseller.com does NOT charge for restocking fees, but customers are responsible for any return shipping costs. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Canadianbestseller.com will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products some health and personal care items to complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@canadianbestseller.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@canadianbestseller.com and send your item to: 9 Royalcrest Rd Units #9, Etobicoke, ON M9V 2L6..

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: 9 Royalcrest Rd Units #9, Etobicoke, ON M9V 2L6.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.

You return You receive
  • Defective items through no fault of your own
  • Wrong items shipped
  • Items that did not match what was shown on the Site
100% of the item’s purchase price and free return shipping label
  • Unopened items returned in the original condition as shipped
100% of the item’s purchase price but you are responsible for any return shipping costs

Partial refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.

You return You receive
  • Non-defective items that are returned opened
  • Non-defective special orders or custom-built items
  • Unopened items purchased through Canadianbestseller.com Global that are returned in the original condition as shipped
85% of the item’s purchase price and you are responsible for any return shipping costs
  • Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition
75% of the item’s purchase price and you are responsible for any return shipping costs

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Canadianbestseller.com Customer Service assistance.

You return You receive
  • Non-defective items that are returned unopened and outside of the return policy period
85% of the item’s purchase price and you are responsible for any return shipping costs
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Canadianbestseller.com error
  • Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs Rejected items will be returned to the customer

Returns received in any of the following conditions may be rejected or accepted for a partial refund.

You return You receive
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Canadianbestseller.com error.
  • Physical user damage.
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs Rejected items will be returned to the customer

Select currency
CAD Canadian dollar